Privacy Policy – Puppy Pleasure

Last updated: August 7, 2026

Puppy Pleasure operates this online store and website, including the related content, features, products and services offered through our store (the “Services”). Our store is hosted by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit our website, make a purchase, create or use an account, contact us, or otherwise use the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to your rights under applicable law.

Personal Information We Collect

The personal information we collect depends on how you interact with our store. It may include:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.

• Order and transaction information, such as the products you purchase or return, order details, payment status and transaction information.

• Payment information. Payments are processed through Shopify and the applicable payment providers. We do not directly store complete payment-card details.

• Account information, if you use customer-account features provided through our store.

• Communications, including information you provide when you contact us through our contact form, by email, or otherwise communicate with us.

• Device and usage information, such as information about your browser, device, network connection, IP address and how you interact with our website. Shopify may collect this information automatically when you use the Services.

How We Collect Personal Information

We may obtain personal information:

• directly from you when you place an order, provide information to us, create or use an account, or contact us;

• automatically through Shopify and the technologies necessary to operate our online store; and

• from service providers involved in operating our store, processing payments, fulfilling orders, shipping products, preventing fraud or providing other services necessary to complete your transactions.

How We Use Your Personal Information

We may use your personal information to:

• process, fulfil and manage your orders;

• arrange payment, shipping, delivery, returns and refunds;

• provide and maintain customer accounts where applicable;

• communicate with you about your orders, enquiries or customer-service requests;

• operate, maintain, secure and improve our store and Services;

• detect, investigate and prevent fraudulent, illegal or malicious activity;

• comply with our legal, tax, accounting and regulatory obligations;

• establish, exercise or defend legal claims; and

• send marketing communications where you have requested them or where otherwise permitted by applicable law. You may unsubscribe from marketing communications at any time using the unsubscribe option provided in those communications.

Cookies and Similar Technologies

Our store is hosted by Shopify. Shopify uses cookies and similar technologies that are necessary to operate the store and may use additional technologies depending on your privacy choices and our Shopify settings.

Where required by applicable law, non-essential cookies or similar technologies will be used only in accordance with the consent choices made available to you through our store.

You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

How We Disclose Personal Information

We disclose personal information only where reasonably necessary to operate our business, provide the Services or comply with applicable law.

This may include disclosure:

• to Shopify, which hosts and provides the ecommerce infrastructure for our store;

• to payment processors and financial institutions involved in processing your payment;

• to shipping, delivery and fulfilment providers where necessary to deliver your order;

• to professional advisers or service providers where necessary for legitimate business, accounting, legal, security or technical purposes;

• when you request or consent to a particular disclosure;

• where required by law, regulation, court order or other valid legal process; and

• where necessary to protect our rights, customers, Services or others.

We do not sell your personal information for money.

Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information when you access or use our store in order to provide and improve Shopify's services.

Information you submit through our store may therefore be processed by Shopify and its service providers in countries other than the country in which you live.

Shopify may also process personal information for its own purposes as described in its applicable privacy documentation. More information about Shopify's privacy practices and the rights available in relation to information processed by Shopify can be found through Shopify's privacy resources.

International Transfers

Because we use Shopify and other service providers necessary to process payments and deliver orders, your personal information may be processed or stored outside Greece or the European Economic Area (“EEA”).

Where personal information is transferred outside the EEA, we rely on safeguards recognised under applicable data-protection law, where required. These may include adequacy decisions adopted by the European Commission or appropriate contractual safeguards such as Standard Contractual Clauses.

Legal Bases for Processing Personal Information

Where the General Data Protection Regulation (“GDPR”) or other applicable European data-protection law applies, we process personal information only where we have an appropriate legal basis.

Depending on the circumstances, this may include:

• performance of a contract, for example to process your order, receive payment, arrange delivery or handle a return;

• compliance with a legal obligation, including tax, accounting and consumer-protection requirements;

• our legitimate interests, such as operating and securing our store, preventing fraud and providing customer support, where those interests are not overridden by your rights and interests; or

• your consent, where consent is required, including for certain marketing activities or non-essential technologies. Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining appropriate business and transaction records, complying with legal, tax and accounting obligations, resolving disputes and enforcing our agreements.

The applicable retention period may vary depending on the type of information, why it was collected and our legal obligations.

Security

We take reasonable administrative and technical measures to protect personal information. However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Please do not send sensitive information through unsecured communication channels.

Your Rights

Depending on where you live, you may have rights concerning your personal information.

If you are located in the EEA, these may include the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete personal information;

• request deletion of your personal information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing based on legitimate interests;

• receive certain personal information in a structured, commonly used and machine-readable format and, where applicable, have that information transmitted to another controller;

• withdraw consent at any time where processing is based on consent; and

• lodge a complaint with the competent data-protection supervisory authority.

These rights may be subject to conditions, limitations and exceptions under applicable law.

To exercise a right concerning personal information controlled by Puppy Pleasure, contact us using the details below. We may need to verify your identity before fulfilling a request.

You also have the right to lodge a complaint with the supervisory authority responsible for data protection in your country. In Greece, the supervisory authority is the Hellenic Data Protection Authority.

Children's Privacy

Our Services are not intended for use by children, and we do not knowingly collect personal information from children contrary to applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so that we can review the matter and, where appropriate, delete the information.

Third-Party Websites and Links

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security or content practices of websites or services that we do not control.

If you follow a third-party link, we recommend reviewing that third party's privacy policy before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, Shopify functionality, or applicable legal or regulatory requirements.

When we update this Privacy Policy, we will update the “Last updated” date above and take any additional steps required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your data-protection rights, please contact us:

Puppy Pleasure
Email: sales@puppypleasure.com
Monolithos, Santorini
847 00
Greece

For the purposes of applicable data-protection law, Puppy Pleasure is the controller of personal information processed by us in connection with our store, except where another party, such as Shopify, acts as an independent controller for its own processing activities.